Terms of Service

1. About Satomaa

Satomaa is an online marketplace that connects local food producers with consumers in Finland. Producers use Satomaa to create pickup events and accept pre-orders. Consumers use Satomaa to browse available products, place orders, and collect them from the producer by pickup or, where a producer offers it, by home delivery.

Satomaa operates as a marketplace platform only. We are not a party to the sales transaction between a producer and a consumer. The contract of sale is directly between the producer and the consumer.

2. Service provider

Satomaa is operated by Muhammad Imran (“we”, “us”, “our”). Satomaa is a hobby project, not a company. It is built and run by one person in Finland. There is no registered business behind it, nothing is charged to producers or consumers, and no money passes through the platform. We say this plainly so nobody assumes there is a company, a support team, or a guarantee standing behind the service. What you get is a free tool, maintained by one person, offered as-is.

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3. Using Satomaa

By creating an account or placing an order you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and up to date.
• You will keep your account credentials secure and not share them with others.
• You will use the platform only for its intended purpose and in compliance with Finnish law.

We reserve the right to suspend or close accounts that are used in violation of these terms, that are involved in fraudulent activity, or that receive repeated complaints from other users.

4. For producers

As a producer on Satomaa, you are responsible for everything related to the products you list and sell. Specifically, you must:

• Comply with all applicable Finnish food safety legislation, including the Food Act (Elintarvikelaki 297/2021) and any regulations governing the specific products you sell.
• Hold all required permits and registrations for the products you sell (e.g. primary production notification, food establishment registration).
• Provide accurate product descriptions, including allergen information, ingredients where required, and prices inclusive of VAT.
• Maintain appropriate cold chain handling for temperature-sensitive products.
• Honour orders placed through your events. If you need to cancel an event, notify affected consumers as early as possible.
• Respond promptly to consumer questions and complaints about your products.

Satomaa does not verify product descriptions, certifications, or permits. We reserve the right to remove listings or suspend accounts where we receive credible complaints about product safety or misrepresentation.

What may not be listed

Some things need licences, age checks or handover controls that Satomaa does not have. They may not be listed or sold through the platform, and listings will be removed:

• Alcoholic drinks. Finnish law allows online sale and delivery only for Alko and holders of a retail licence (vähittäismyyntilupa), with age verification at handover. Satomaa has no age check and does not verify licences, so no alcohol may be listed here, including farm wine, cider, sahti and beer.
• Raw (unpasteurised) milk. Its handover to consumers is separately restricted, and preordering it for collection elsewhere is not permitted.
• Tobacco and nicotine products, medicines, supplements making medicinal claims, and anything else whose sale requires a licence you do not hold.
• Anything that is not food or drink produced or foraged by you, unless agreed with us first.

Claims you make about your products

Terms like organic (luomu) are legally protected and may only be used by producers inside the organic control system, who have a control number. Free-from labels such as gluten-free and lactose-free are regulated claims with legal thresholds, and getting one wrong can seriously harm someone. Only apply a badge or certification on Satomaa if you can substantiate it. We may remove any claim we cannot see a basis for.

5. For consumers

When you place an order on Satomaa, you are entering into a purchase agreement with the producer, not with Satomaa. By placing an order you confirm that:

• You intend to collect your order at the time and location specified in the event, or to receive it at the delivery address you provide.
• If you choose home delivery (where a producer offers it), you provide an accurate delivery address within the producer’s delivery area and pay any delivery fee shown at checkout. Delivery is arranged and carried out by the producer, not by Satomaa.
• You understand that pre-paid orders are subject to the producer’s cancellation policy. If a producer cancels an event, any online payment will be refunded.
• If you reserve an order for onsite payment and do not collect it without prior notice, you may be recorded as a no-show. Repeated no-shows may result in restricted access to future orders.

6. Payments

Satomaa is a reservation platform. We do not process or hold any payments on your behalf. All payments are made directly between the consumer and the producer.

• MobilePay in advance — If the producer has shared their MobilePay number, you can send payment directly to the producer before pickup. Satomaa is not involved in this transaction.
• Pay at pickup — You reserve your order and pay the producer directly at the event by cash, card, or MobilePay. Satomaa is not involved in this payment.

Prices shown include VAT where applicable. The producer is responsible for correct VAT treatment on their sales.

7. Cancellations and refunds

If a producer cancels an event after you have reserved an order, any payment you have already sent to the producer directly (e.g. via MobilePay) is subject to the producer’s cancellation policy. Satomaa does not process payments and therefore cannot issue refunds.

If you are unable to collect your order, contact the producer directly as early as possible. Outside the withdrawal right described below, whether a refund is granted for a consumer cancellation is at the producer’s discretion.

Your 14-day withdrawal right. Under Finnish consumer protection law (Kuluttajansuojalaki 6:16), the 14-day withdrawal right for distance contracts does not apply to goods that spoil quickly. That covers most of what is sold here: fresh vegetables, berries, meat, fish, dairy and bread.

It does not cover food that keeps, such as honey, jam, preserves, flour or dried goods. For those you keep the ordinary 14-day right to withdraw, unless the item was sealed for health or hygiene reasons and you have opened it. Nothing in these terms removes a statutory right you have as a consumer, and where these terms and Finnish consumer law disagree, the law wins.

8. Intellectual property

Producers retain ownership of all content they upload to Satomaa, including product descriptions, photos, and profile information. By publishing content on Satomaa, you grant us a non-exclusive, revocable right to display that content on the platform and in related communications (e.g. event reminder emails).

The Satomaa name, logo, and platform design are our property. You may not reproduce or use them without our written permission.

9. User content, reporting and takedown

Event pages include public comment threads so producers and consumers can ask questions and coordinate pickups. You are responsible for what you post, and by posting you agree that you will not:

• Post unlawful, abusive, harassing, hateful, or deliberately misleading content.
• Share other people’s personal data without their permission.
• Use comments for spam or to advertise products unrelated to the event.

Comments are public and display your name. You can delete your own comments, and a producer can remove comments on their own events. We may also remove content or restrict accounts that breach these rules.

Ask us to remove something

10. Our liability

Satomaa provides a technology platform that connects producers and consumers. We are not responsible for:

• The quality, safety, or legality of products listed by producers.
• The accuracy of product descriptions, allergen information, or certifications.
• Disputes between producers and consumers.
• Producer cancellations or no-shows.
• Uninterrupted or error-free availability of the platform.

To the extent permitted by Finnish law, our total liability in connection with any claim arising from use of the platform is limited to the amount you paid for the relevant order. Nothing here limits liability that cannot be limited under Finnish law.

11. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify registered users by email at least 30 days before the changes take effect. Continued use of Satomaa after the effective date constitutes acceptance of the updated terms.

12. Governing law and disputes

These terms are governed by Finnish law. If a dispute cannot be resolved through direct negotiation, consumers may refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariitalautakunta.fi). You can also contact the Consumer Advisory Service (kuluttajaneuvonta) at the Finnish Competition and Consumer Authority first, which is free. Any legal proceedings will be heard by the Helsinki District Court (Helsingin käräjäoikeus).

13. Contact

Questions about these terms? Email us at  .

These terms are published in Finnish and English. We keep both versions identical. If they ever differ, the Finnish version applies, because Satomaa operates in Finland under Finnish law.